We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in correct packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You are entitled to a replacement, credit or refund where item(s) have a fault, such as:
when it is faulty;
wrongly described; or
different from a sample shown to you.
We are not required to refund your product if you simply change your mind.
If you have changed your mind on a purchase or it is the wrong size, we will happily refund your item price, excluding
postage. Return postage will also be your responsibility.
You return the item within 14 days (inclusive) from the tracked date of delivery.
You produce your original SPORTFIRST online receipt when you return the item.
The item is in an original saleable condition.
All original tags & box (for footwear) are in original condition.
In an unworn, unopened and unused state.
The original shoe box needs to be sent (even if the box is damaged). Please note we will not be able to process any exchanges without the box as we cannot resell the shoe without original box & the shoes will be sent back to you.
Any sewn labels are still attached.
If you are not able to comply with these requirements, SPORTFIRST reserves the right to refuse an exchange on change of mind items.